Refund Policy

1. Eligibility for Refund

All products purchased on the website are eligible for a refund, provided that the return request is submitted within the specified return period and the product meets the return requirements. There is no additional fee for applying for a refund, and customers do not need to bear any costs related to the refund process.

2. Return Period

Customers can initiate a return request within 60 days from the date of receiving the product. Requests submitted after the 60-day period will not be accepted, unless there are special circumstances that have been confirmed and approved in advance through our customer service.

3. Refund Processing Time

After we receive and verify the returned product, we will process the refund within 5-10 days. The refund will be returned to the original payment method used for the order, and the arrival time of the refund depends on the processing speed of the payment platform.

4. Refund Method

All refunds are processed in USD, consistent with the transaction currency of the website. The refund amount is equal to the actual amount paid by the customer for the product, excluding any additional fees that have been borne by us.

5. Return Process

To apply for a refund, please contact our customer service through the Contact Us page to initiate the return process. After receiving the return notice, please send the product back in its original condition. We will verify the product upon receipt and start the refund process immediately.

6. Non-Refundable Situations

Refunds will not be provided for products that are damaged, used, or altered by the customer, as well as products that do not meet the return eligibility requirements. For any questions about non-refundable situations, please contact our customer service for clarification.

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